If you apply for a CRM Coaching position, we want you to know what you can expect from the interview process. This document describes the entire process, and you can reach out to us at [email protected] if you have any questions.

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COVID-19

Normally, the final stage of our interview process is conducted in-person at our office in downtown St. Louis. However, Less Annoying CRM’s team is currently operating in remote-first mode as a result of the current state of the COVID-19 pandemic. As such, we are currently conducting all interviews via video chat (Google Meet, specifically)—though that may change as time progresses, as we continue to do our best to responsibly balance our ideal interview format with the safety of everyone involved.

Philosophy

First, a few key tenants of our interview philosophy:

• Respecting your time. Employers often abuse applicants by asking for extreme amounts of time and/or work as a test of commitment. We try to balance the need to collect sufficient information to be able to confidently select the right person for the job with the desire to not take up any more of applicants’ time than is necessary to accomplish that goal.
• Gauging your ability to do this job. Too often, interviews will (intentionally or not) measure an applicant’s ability to solve puzzles or answer random questions. Our goal is to evaluate you on the skills that make a good CRM Coach, not make you jump through hoops for no reason.
• Transparency. We’ll explain as much as we can about the interview process so that you know exactly what will be asked of you and what we’re looking for. If you want to know something about the process that isn’t stated explicitly, just ask.

Process

The interview begins with an initial application which is followed by three stages: a writing prompt, a video chat to assess some of the position’s relevant skills, and a final interview. Each is detailed below.

Initial application

<aside> 🕒 Time commitment: 1-2 minutes

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To start, just fill out the application on our site—we will collect some basic details, and we’ll ask you to upload your resume. We may need to touch base with you based on the results of the form, but if not, we’ll send you the information for the next step...

Writing exercise

<aside> 🕒 Time commitment: ~30-45 minutes

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For this step, you’ll first need to watch a short tutorial of a portion of our CRM tool—within this video, you’ll learn the answers needed to complete the writing prompt.

Next you’ll be asked to write a response to a customer email question about the CRM’s functionality. To give you a bit of guidance, we’ll provide an example of an email question and several possible answers to that question, which you can use as a reference. You’ll then be asked to “reply” to a similar email question in your own style.

The goal of this stage is primarily to assess your written communication, which is a core part of CRM Coaching and working at LACRM generally. That said, it is also important to be able to learn some basic functionality of our software.